Duration: 52 minutes

Affected Components: cr1 - SPNGWAOS, CHATWACVE, cr1 - SPNGWAWC, cr1 - SPNGWAUC, CHATWALM, cr1 - SPNGWAXX

Aug 26, 18:25:37 GMT+0
Identified - We are currently investigating a network issue affecting customer connectivity across portions of the Ardent network. Our team has identified the issue within a core routing platform and is actively restoring service on a rebuilt instance. Some customers may experience intermittent connectivity or a complete loss of service while this work is completed. We apologize for the disruption and appreciate your patience. We’ll provide another update as restoration progresses..

Aug 26, 18:53:40 GMT+0
Monitoring - We have implemented a fix and customer services have now been restored. Technical details: The root cause was traced to a memory leak in one of our core routers, a VyOS BNG. During recovery, the BNG virtual machine was rebooted, but the DHCP service failed to start correctly because the VM's interface assignments were mapped incorrectly between the underlying physical and virtual interfaces. Once the interface assignments were corrected and the DHCP service was restarted, customer connectivity was restored. We are continuing to monitor the platform closely to confirm stability and ensure there are no further issues. We appreciate your patience while we worked through the outage..

Aug 26, 19:17:41 GMT+0
Resolved - This incident has been resolved..

Affected Components: cr1 - SPKNWANKAT

Aug 25, 03:46:56 GMT+0
Investigating - cr1 - SPKNWANKAT is down at the moment. This incident was automatically created by Instatus monitoring..

Aug 25, 04:04:35 GMT+0
Resolved - cr1 - SPKNWANKAT is back up. This incident was automatically resolved by Instatus monitoring..

Duration: 3 hours

Affected Components: CHATWACVE, cr1 - SPKNWANKAT, CHATWALM

Aug 24, 07:53:24 GMT+0
Identified - We are planning for a scheduled maintenance to replace a core switch that is malfunctioning..

Aug 24, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 24, 22:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 6 hours

Affected Components: CHATWACVE, cr1 - SPKNWANKAT, CHATWALM

Jul 30, 15:00:00 GMT+0
Identified - We are performing work on a core tower in Spokane, WA. We do not expect any impacts to service..

Jul 30, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 3 hours

Affected Components: cr1 - SPNGWAOS

Jul 14, 23:52:05 GMT+0
Identified - We will be performing planned maintenance at our SPNGWAOSES site beginning Wednesday, July 15, from 12:00 AM to 3:00 AM. During this maintenance window, we will be upgrading the site’s power system to improve redundancy and overall service reliability. Brief service interruptions may occur while work is being completed. Our team will work to minimize any impact and restore normal operations as quickly as possible. Thank you for your patience and understanding as we continue to improve our network infrastructure..

Jul 15, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 15, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 43 minutes

Affected Components: cr1 - SPNGWAOS, CHATWACVE, cr1 - SPNGWAWC, cr1 - SPNGWAUC, CHATWALM, cr1 - SPNGWAXX

Jun 26, 16:50:31 GMT+0
Investigating - We are aware that some customers may be experiencing intermittent or slow connectivity following last night’s maintenance. Our team is actively investigating and working to fully restore normal service. We will provide updates as more information becomes available..

Jun 26, 17:20:59 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 26, 18:34:00 GMT+0
Resolved - This incident has been resolved..

Jun 26, 10:43:04 GMT+0
Resolved - Ardent Networks Website is back up. This incident was automatically resolved by Instatus monitoring..

Jun 26, 10:18:02 GMT+0
Investigating - Ardent Networks Website is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 26, 08:42:46 GMT+0
Investigating - Ardent Networks Website is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 26, 09:12:49 GMT+0
Resolved - Ardent Networks Website is back up. This incident was automatically resolved by Instatus monitoring..

Duration: 6 hours

Affected Components: cr1 - SPNGWAOS, ed1 - SPKNWAOB, CHATWACVE, Looking Glass, Customer Portal, cr1 - SPNGWAWC, cr1 - SPNGWAUC, cr1 - SPKNWANKAT, cr1 - SPKNWAOB, cr1 - SPKNWASP, Website, CHATWALM, cr1 - SPNGWAXX

Jun 26, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 22, 04:27:55 GMT+0
Identified - We will be performing planned maintenance from **Thursday, June 25 at 11:00 PM** until **Friday, June 26 at 5:00 AM**. During this window, we will be physically relocating network equipment from one cabinet to another. This work requires moving edge routers and cross-connects, which will result in a **full service outage for at least one hour** during the maintenance window. Additional brief interruptions may occur while equipment is reconnected and service is verified. We will restore service as quickly as possible once the work is complete..

Jun 26, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 24, 17:33:45 GMT+0
Investigating - Ardent Networks Website is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 24, 17:38:49 GMT+0
Resolved - Ardent Networks Website is back up. This incident was automatically resolved by Instatus monitoring..

Affected Components: cr1 - SPKNWAOB

Jun 23, 01:29:05 GMT+0
Resolved - cr1 - SPKNWAOB is back up. This incident was automatically resolved by Instatus monitoring..

Jun 23, 01:27:32 GMT+0
Investigating - cr1 - SPKNWAOB is down at the moment. This incident was automatically created by Instatus monitoring..

Affected Components: cr1 - SPNGWAXX

May 29, 06:29:51 GMT+0
Investigating - cr1 - SPNGWAXX is down at the moment. This incident was automatically created by Instatus monitoring..

May 29, 08:22:22 GMT+0
Resolved - cr1 - SPNGWAXX is back up. This incident was automatically resolved by Instatus monitoring..

Affected Components: cr1 - SPNGWAOS

May 29, 05:49:06 GMT+0
Investigating - cr1 - SPNGWAOS is down at the moment. This incident was automatically created by Instatus monitoring..

May 29, 08:15:55 GMT+0
Resolved - cr1 - SPNGWAOS is back up. This incident was automatically resolved by Instatus monitoring..

Duration: 5 hours and 6 minutes

Affected Components: Looking Glass, CHATWACVE, cr1 - SPNGWAOS, Customer Portal, cr1 - SPNGWAWC, cr1 - SPNGWAUC, cr1 - SPKNWANKAT, cr1 - SPKNWAOB, ed1 - SPKNWAOB, cr1 - SPKNWASP, Website, CHATWALM, cr1 - SPNGWAXX

May 29, 04:05:14 GMT+0
Monitoring - For customers in the Spangle area: Avista is ~~currently showing an estimated power restoration time of 11:15 PM Pacific Time~~. **does not currently have an estimated restoration time posted.** Inland Power **does not currently have an estimated restoration time posted.** We will continue monitoring power restoration and local infrastructure conditions. Additional updates will be posted as we have them..

May 29, 08:28:02 GMT+0
Resolved - Power has been restored in the affected areas, and Ardent's service should now be restored for impacted customers. If you are still experiencing connectivity issues, please reach out to us on Discord or by phone (5094951460).

May 29, 03:21:58 GMT+0
Monitoring - Ardent is currently monitoring severe weather in the area. We are experiencing power outages at multiple locations, and some customers may experience service interruptions or extended outages due to damaged infrastructure or loss of commercial power. Our team will continue assessing conditions and working to restore service where it is safe to do so. Updates will be posted here as more information becomes available. <https://www.accuweather.com/en/us/spokane/99201/weather-warnings/331422>.

Affected Components: Customer Portal

May 21, 13:12:02 GMT+0
Investigating - Customer Portal is down at the moment. This incident was automatically created by Instatus monitoring..

May 21, 13:24:03 GMT+0
Resolved - Customer Portal is back up. This incident was automatically resolved by Instatus monitoring..

Duration: 12 hours and 38 minutes

Apr 7, 07:11:48 GMT+0
Resolved - Fiber between Spokane and Seattle has been repaired..

Apr 6, 18:33:30 GMT+0
Monitoring - Fiber between Spokane and Seattle is experiencing degradation. Our path has failed over to re-route through Missoula MT in the mean time..

Apr 6, 19:00:58 GMT+0
Monitoring - We've moved traffic from our primary upstream provider to our secondary, to reduce latency and keep connections more stable. We have not received an ETA from the primary provider..

Mar 28, 10:49:28 GMT+0
Investigating - Ardent Networks Website is down at the moment. This incident was automatically created by Instatus monitoring..

Mar 28, 11:09:47 GMT+0
Resolved - Ardent Networks Website is back up. This incident was automatically resolved by Instatus monitoring..

Affected Components: Customer Portal

Mar 9, 23:43:30 GMT+0
Investigating - Customer Portal is down at the moment. This incident was automatically created by Instatus monitoring..

Mar 9, 23:47:30 GMT+0
Resolved - Customer Portal is back up. This incident was automatically resolved by Instatus monitoring..

Affected Components: Customer Portal

Mar 9, 23:33:20 GMT+0
Investigating - Customer Portal is down at the moment. This incident was automatically created by Instatus monitoring..

Mar 9, 23:35:50 GMT+0
Resolved - Customer Portal is back up. This incident was automatically resolved by Instatus monitoring..

Affected Components: Customer Portal

Mar 9, 23:25:09 GMT+0
Investigating - Customer Portal is down at the moment. This incident was automatically created by Instatus monitoring..

Mar 9, 23:27:09 GMT+0
Resolved - Customer Portal is back up. This incident was automatically resolved by Instatus monitoring..

Duration: 52 minutes

Affected Components: Customer Portal

Mar 9, 23:04:06 GMT+0
Monitoring - We are updating the software that manages our customer billing and service portal..

Mar 9, 23:55:39 GMT+0
Resolved - Maintenance on customer portal is complete..

Feb 26, 12:16:49 GMT+0
Investigating - is down at the moment. This incident was automatically created by Instatus monitoring..

Feb 26, 12:22:03 GMT+0
Resolved - is back up. This incident was automatically resolved by Instatus monitoring..

Duration: 1 day, 18 hours and 18 minutes

Affected Components: Looking Glass, CHATWACVE, CHATWALM, Website

Oct 7, 20:35:51 GMT+0
Monitoring - Our upstream provider reports that the DDoS attack was successfully mitigated around 10 AM. We will continue routing traffic through our secondary transit provider (Crunchbits) for the remainder of the day, and plan to transition seamlessly back to our primary upstream provider, Hurricane Electric, later this evening..

Oct 9, 03:18:07 GMT+0
Resolved - Network performance has been stable for the last 24 hours; resolving incident..

Oct 7, 09:00:00 GMT+0
Identified - We are currently experiencing intermittent connectivity issues affecting some customers. Our network itself is fully operational; however, several of our upstream internet providers are under active Distributed Denial of Service (DDoS) attacks. These upstream events can cause slow connections, brief outages, or increased latency for traffic passing through their networks. Unfortunately, this issue extends beyond our infrastructure and affects portions of the global internet routing system. Our team is actively monitoring the situation and working closely with our upstream providers to mitigate impact. We’ll continue to post updates as they become available. Thank you for your patience and understanding while the broader internet community addresses these ongoing attacks..

Oct 7, 16:35:50 GMT+0
Identified - To help minimize disruption, we have failed traffic over to our backup upstream provider and are monitoring performance closely. This should mitigate most issues, but some customers may still notice intermittent slowdowns or brief connectivity interruptions as global routes stabilize. If you continue to experience problems, please reach out to our support team so we can assist you directly..

Sep 30, 19:49:27 GMT+0
Investigating - SPNGWAOS is down at the moment. This incident was automatically created by Instatus monitoring..

Sep 30, 19:50:49 GMT+0
Resolved - SPNGWAOS is back up. This incident was automatically resolved by Instatus monitoring..

Sep 30, 19:46:15 GMT+0
Investigating - SPNGWAXX is down at the moment. This incident was automatically created by Instatus monitoring..

Sep 30, 19:47:54 GMT+0
Resolved - SPNGWAXX is back up. This incident was automatically resolved by Instatus monitoring..

Sep 30, 19:45:51 GMT+0
Resolved - SPNGWAWC is back up. This incident was automatically resolved by Instatus monitoring..

Sep 30, 19:37:43 GMT+0
Investigating - SPNGWAWC is down at the moment. This incident was automatically created by Instatus monitoring..

Sep 30, 13:59:52 GMT+0
Investigating - SPNGWAWC is down at the moment. This incident was automatically created by Instatus monitoring..

Sep 30, 14:02:05 GMT+0
Resolved - SPNGWAWC is back up. This incident was automatically resolved by Instatus monitoring..

Sep 30, 14:01:54 GMT+0
Resolved - SPNGWAOS is back up. This incident was automatically resolved by Instatus monitoring..

Sep 30, 13:59:42 GMT+0
Investigating - SPNGWAOS is down at the moment. This incident was automatically created by Instatus monitoring..

Sep 30, 14:02:01 GMT+0
Resolved - SPNGWAXX is back up. This incident was automatically resolved by Instatus monitoring..

Sep 30, 13:59:27 GMT+0
Investigating - SPNGWAXX is down at the moment. This incident was automatically created by Instatus monitoring..

Duration: 1 hour

Sep 9, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 9, 19:00:00 GMT+0
Identified - We will be updating our Customer Portal software, expected downtime 1 hour..

Sep 9, 20:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 3 hours

Affected Components: CHATWALM

Aug 13, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 13, 20:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 13, 17:00:00 GMT+0
Identified - Emergency Maintenance Notice Date: Today, August 13th 2025 Time: 10:00 AM – 12:00 PM PST We will be performing emergency maintenance on our Chattaroy tower to replace a failing piece of equipment. This work is necessary to prevent a larger service disruption, and unfortunately, it cannot be completed after hours due to safety considerations. During this time, internet service for some Chattaroy, WA customers will be unavailable. We appreciate your understanding and patience while we complete these urgent repairs..

Duration: 6 hours

Affected Components: CHATWALM, , Network Monitors →

Jul 23, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 23, 07:00:00 GMT+0
Identified - On July 23 from 12:00 AM to 6:00 AM Pacific Time, one of Ardent’s upstream providers will be conducting maintenance. During this window, portions of Ardent’s internet traffic will be rerouted through Missoula, MT instead of directly through Seattle, WA. Customers may experience brief interruptions or reduced performance while this work is underway. We appreciate your understanding and patience..

Jul 23, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Mar 30, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 30, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 30, 07:00:00 GMT+0
Identified - We are planning a **scheduled maintenance** to enhance our network infrastructure. * **Maintenance Window:** March 30, 1AM–2AM PST * **Expected Impact:** Up to **15 minutes of downtime** * **Scope of Work:** Replacing a failed SFP+ module and re-configuring core router in Spangle, WA. If you have any questions or concerns, please reach out to us at [**support@ardentnetworks.net**](mailto:support@ardentnetworks.net). We appreciate your understanding and thank you for your continued support..

Duration: 3 hours and 15 minutes

Affected Components: CHATWALM

Mar 26, 09:48:17 GMT+0
Identified - Maintenance has begun..

Mar 26, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 26, 08:45:01 GMT+0
Identified - Maintenance is now in progress.

Mar 26, 11:10:09 GMT+0
Identified - Maintenance completed, monitoring..

Mar 26, 08:45:00 GMT+0
Identified - We are planning a **scheduled maintenance** to enhance our network infrastructure. * **Maintenance Window:** March 26, 2AM–5AM PST * **Expected Impact:** Up to **60 minutes of downtime** * **Scope of Work:** Upgrading our edge routing equipment to support additional upstream providers and increase port speeds to 100Gbps. If you have any questions or concerns, please reach out to us at [**support@ardentnetworks.net**](mailto:support@ardentnetworks.net). We appreciate your understanding and thank you for your continued support..