Ardent Networks - Notice history

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Notice history

Apr 2025

Spangle, WA outage
  • Resolved
    UTC
    Resolved

    Spangle, WA is now operational! This update was created by an automated monitoring service.

  • Investigating
    UTC
    Investigating

    Spangle, WA cannot be accessed at the moment. This incident was created by an automated monitoring service.

Spokane, WA - Edge Network outage
  • Resolved
    UTC
    Resolved

    Spokane, WA - Edge Network is now operational! This update was created by an automated monitoring service.

  • Investigating
    UTC
    Investigating

    Spokane, WA - Edge Network cannot be accessed at the moment. This incident was created by an automated monitoring service.

Customer Notice: Network Impact Update
  • Resolved
    UTC
    Resolved

    Earlier today, one of Ardent’s upstream providers experienced unexpected maintenance, which caused intermittent packet loss and service disruptions for some customers.

    We’ve temporarily rerouted traffic through our other upstream provider to ensure stable connectivity. Later this evening, during off-peak hours, we’ll gradually restore traffic to both providers to verify everything is functioning as expected.

    Our team is monitoring the situation closely, but if you notice any issues with your internet connection, please don’t hesitate to reach out. We’re here to help!

NKAT, Spokane, WA outage
  • Update
    UTC
    Update

    Appears that the circuit just came back online. We will keep an eye on it.

  • Resolved
    UTC
    Resolved

    NKAT, Spokane, WA is now operational! This update was created by an automated monitoring service.

  • Identified
    UTC
    Identified

    At 2:50 AM PST, our primary fiber circuit to this tower experienced an outage. Traffic has successfully rerouted through a backup path; however, please note that this alternate route offers reduced capacity compared to the primary circuit. We've initiated a support ticket with our upstream fiber provider and will share updates as they become available.

  • Investigating
    UTC
    Investigating

    NKAT, Spokane, WA cannot be accessed at the moment. This incident was created by an automated monitoring service.

Mar 2025

Planned Maintenance: 3/26/2025 2AM-5AM PST
  • Completed
    March 26, 2025 at 12:00 PMUTC
    Completed
    March 26, 2025 at 12:00 PMUTC
    Maintenance has completed successfully
  • Update
    March 26, 2025 at 11:10 AMUTC
    Update
    March 26, 2025 at 11:10 AMUTC

    Maintenance completed, monitoring.

  • Update
    March 26, 2025 at 9:48 AMUTC
    Update
    March 26, 2025 at 9:48 AMUTC

    Maintenance has begun.

  • In progress
    March 26, 2025 at 8:45 AMUTC
    In progress
    March 26, 2025 at 8:45 AMUTC
    Maintenance is now in progress
  • Planned
    March 26, 2025 at 8:45 AMUTC
    Planned
    March 26, 2025 at 8:45 AMUTC

    We are planning a scheduled maintenance to enhance our network infrastructure.

    • Maintenance Window: March 26, 2AM–5AM PST

    • Expected Impact: Up to 60 minutes of downtime

    • Scope of Work: Upgrading our edge routing equipment to support additional upstream providers and increase port speeds to 100Gbps.

    If you have any questions or concerns, please reach out to us at support@ardentnetworks.net.

    We appreciate your understanding and thank you for your continued support.

Fiber Cut: Seattle, WA <> Spokane, WA
  • Resolved
    UTC
    Resolved

    Appears to be repaired already.. Keeping an eye on things.

  • Identified
    UTC
    Identified

    Our upstream reports a fiber cut between Seattle and Spokane. Traffic is currently routing through Montana. In the mean time, increased latency is expected. We will post an update once we receive one from our upstream.

Network Quality Degraded: Chattaroy WA & North Krell WA
  • Resolved
    UTC
    Resolved

    Service is fully functional and restored at this time. Thank you for your patience.

  • Monitoring
    UTC
    Monitoring

    As of 10:15 AM PST, Lumen has resolved the issue. The official Root Cause was a "faulty card," which caused internet traffic to be rerouted through Denver instead of directly reaching the Seattle area as intended.

  • Update
    UTC
    Update

    We’re still awaiting acknowledgment from our upstream provider regarding the issue. Based on our analysis, our traffic is being unexpectedly routed through Denver, CO, before returning to Seattle, WA—an unusual behavior. We've provided them with all the necessary details to resolve this, and now we’re in a holding pattern while we wait for their response. Thank you for your patience!

  • Update
    UTC
    Update

    We are continuing to work with Lumen, the fiber provider, to resolve this issue. Our ticket has been escalated 3 times since 9PM PST, we are hoping for a resolution soon.

    Thank you for your patience!

  • Identified
    UTC
    Identified

    Our upstream fiber provider on Tower Mountain (North Krell) is experiencing extremely high latency between Spokane <> Seattle. Typical latency is 7-10ms, but it is currently sitting at 70-90ms.

    We have opened a ticket with them to get this resolved as quickly as possible.

Feb 2025

No notices reported this month

Feb 2025 to Apr 2025

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