Ardent Networks - Network Quality Degraded: Chattaroy WA & North Krell WA – Incident details

All systems operational

Network Quality Degraded: Chattaroy WA & North Krell WA

Resolved
Degraded performance
Started over 1 year agoLasted about 17 hours

Affected

Network Monitors

Degraded performance from 3:17 AM to 7:55 PM, Operational from 7:55 PM to 8:34 PM

Chattaroy, WA

Degraded performance from 3:17 AM to 7:55 PM, Operational from 7:55 PM to 8:34 PM

CHATWALM

Degraded performance from 3:17 AM to 7:55 PM, Operational from 7:55 PM to 8:34 PM

Updates
  • Resolved
    UTC
    Resolved

    Service is fully functional and restored at this time. Thank you for your patience.

  • Monitoring
    UTC
    Monitoring

    As of 10:15 AM PST, Lumen has resolved the issue. The official Root Cause was a "faulty card," which caused internet traffic to be rerouted through Denver instead of directly reaching the Seattle area as intended.

  • Update
    UTC
    Update

    We’re still awaiting acknowledgment from our upstream provider regarding the issue. Based on our analysis, our traffic is being unexpectedly routed through Denver, CO, before returning to Seattle, WA—an unusual behavior. We've provided them with all the necessary details to resolve this, and now we’re in a holding pattern while we wait for their response. Thank you for your patience!

  • Update
    UTC
    Update

    We are continuing to work with Lumen, the fiber provider, to resolve this issue. Our ticket has been escalated 3 times since 9PM PST, we are hoping for a resolution soon.

    Thank you for your patience!

  • Identified
    UTC
    Identified

    Our upstream fiber provider on Tower Mountain (North Krell) is experiencing extremely high latency between Spokane <> Seattle. Typical latency is 7-10ms, but it is currently sitting at 70-90ms.

    We have opened a ticket with them to get this resolved as quickly as possible.