Ardent Networks - Notice history

Notice history

Apr 2025

Mar 2025

Planned Maintenance: Spangle, WA
  • Completed
    March 30, 2025 at 9:00 AM
    Completed
    March 30, 2025 at 9:00 AM
    Maintenance has completed successfully
  • In progress
    March 30, 2025 at 7:00 AM
    In progress
    March 30, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    March 30, 2025 at 7:00 AM
    Planned
    March 30, 2025 at 7:00 AM

    We are planning a scheduled maintenance to enhance our network infrastructure.

    • Maintenance Window: March 30, 1AM–2AM PST

    • Expected Impact: Up to 15 minutes of downtime

    • Scope of Work: Replacing a failed SFP+ module and re-configuring core router in Spangle, WA.

    If you have any questions or concerns, please reach out to us at support@ardentnetworks.net.

    We appreciate your understanding and thank you for your continued support.

Planned Maintenance: 3/26/2025 2AM-5AM PST
  • Completed
    March 26, 2025 at 12:00 PM
    Completed
    March 26, 2025 at 12:00 PM
    Maintenance has completed successfully
  • Update
    March 26, 2025 at 11:10 AM
    In progress
    March 26, 2025 at 11:10 AM

    Maintenance completed, monitoring.

  • Update
    March 26, 2025 at 9:48 AM
    In progress
    March 26, 2025 at 9:48 AM

    Maintenance has begun.

  • In progress
    March 26, 2025 at 8:45 AM
    In progress
    March 26, 2025 at 8:45 AM
    Maintenance is now in progress
  • Planned
    March 26, 2025 at 8:45 AM
    Planned
    March 26, 2025 at 8:45 AM

    We are planning a scheduled maintenance to enhance our network infrastructure.

    • Maintenance Window: March 26, 2AM–5AM PST

    • Expected Impact: Up to 60 minutes of downtime

    • Scope of Work: Upgrading our edge routing equipment to support additional upstream providers and increase port speeds to 100Gbps.

    If you have any questions or concerns, please reach out to us at support@ardentnetworks.net.

    We appreciate your understanding and thank you for your continued support.

Network Quality Degraded: Chattaroy WA & North Krell WA
  • Resolved
    Resolved

    Service is fully functional and restored at this time. Thank you for your patience.

  • Monitoring
    Monitoring

    As of 10:15 AM PST, Lumen has resolved the issue. The official Root Cause was a "faulty card," which caused internet traffic to be rerouted through Denver instead of directly reaching the Seattle area as intended.

  • Update
    Update

    We’re still awaiting acknowledgment from our upstream provider regarding the issue. Based on our analysis, our traffic is being unexpectedly routed through Denver, CO, before returning to Seattle, WA—an unusual behavior. We've provided them with all the necessary details to resolve this, and now we’re in a holding pattern while we wait for their response. Thank you for your patience!

  • Update
    Update

    We are continuing to work with Lumen, the fiber provider, to resolve this issue. Our ticket has been escalated 3 times since 9PM PST, we are hoping for a resolution soon.

    Thank you for your patience!

  • Identified
    Identified

    Our upstream fiber provider on Tower Mountain (North Krell) is experiencing extremely high latency between Spokane <> Seattle. Typical latency is 7-10ms, but it is currently sitting at 70-90ms.

    We have opened a ticket with them to get this resolved as quickly as possible.

Feb 2025

No notices reported this month

Feb 2025 to Apr 2025

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